Micro-Credentialing | Tutoring Center Administration: Best Practices & Innovations

Running a tutoring center, especially as the sole administrator or one with a super small staff, can be very taxing in many ways. However, regardless of staff size, all tutoring centers require processes and procedures for recruitment, hiring, record-keeping, payroll, employee observation, and program evaluation. In this webinar, 30+ year Tutor Center veteran Mike Kassel breaks down the processes of tutoring center administration and provides ideas for effective administration, record keeping, and reporting.

• Identify basic tutor center processes
• Develop procedures for each of the identified methods, including:
• Utilizing faculty in recruitment
• Learn how to document tutor/SI Leader training and employment
• Learn how to create an effective schedule
• Discover how to work with stakeholders, including faculty and HR
• Identify how to send reporting data out to the campus
• Explore how to keep, sort, and archive documentation

Join us for an insightful webinar that explores the complexities of evaluating tutoring effectiveness beyond simple attendance metrics. Traditional methods often compare grades between students who received tutoring and those who did not, but this approach overlooks critical factors. Our webinar delves into a more nuanced analysis, considering variables like a student's initial GPA, their history in similar courses, and the number of course attempts.

As educational institutions increasingly seek data-driven insights, we address the challenges in measuring tutoring outcomes. We'll discuss how the voluntary or mandatory nature of tutoring can skew results and present ways to adjust for these influences. Our focus will extend to creating layered, meaningful assessments of tutoring programs, incorporating both quantitative and qualitative data. The webinar will highlight the significance of students' perspectives on tutoring services, demonstrating how their qualitative feedback can be effectively quantified.

This session is ideal for educators and administrators looking to gain a deeper understanding of tutoring program impacts, ensuring their evaluations are both comprehensive and accurate.

• Assess the effectiveness and limitations of current tutoring measurement methods.
• Learn about the challenges in reporting data from self-selected and mandated student groups.
• Investigate the impact and data interpretation challenges in required tutoring scenarios.
• Examine how starting GPA and course history affect tutoring effectiveness data.
• Consider if evaluating entire classes provides more accurate tutoring effectiveness insights.
• Discover methods to convert qualitative student feedback into quantitative data.

The landscape of academic support programs and services at higher education institutions is becoming more intricate. This webinar aims to equip directors, coordinators, and program managers at academic support and tutoring centers with the tools necessary to evaluate their existing program and performance assessment methods and secure financial resources for their operations. It will also delve into various methods for garnering institutional support. Participants will be encouraged to contemplate their programs' core purpose and mission and ensure their goals are in harmony with their institution’s strategic priorities and aligned with higher education best practices. The webinar will cover strategies for gathering data and assessing program objectives, including how to use this information to formulate action plans and secure funding.

• Develop strategies to engage administrative stakeholders in strategic planning efforts.
• Refine approaches to creating versatile assessment plans.
• Identify methods for incorporating assessment seamlessly into everyday operations.
• Guide on crafting comprehensive annual reports and effectively showcasing program achievements.
• Uncover techniques for presenting data compellingly to administrators and stakeholders.
• Explore effective strategies for articulating funding requests.

While many capable students seek out tutoring to enhance academic success, others inevitably seek help for academic challenges. In order for tutors to effectively assist tutees, particularly those at risk, applying intrusive tutoring strategies are most likely to yield positive results.

Intrusive tutoring draws from other helping professions, such as intrusive advising, to augment and enhance tutoring sessions. Using strategies that draw from the fields of advising, coaching, and counseling will provide critical information about what prevents tutees from thriving. This webinar will help tutors be more comfortable and confident utilizing intrusive strategies with their tutees. The result will be tutees’ increased awareness about the internal and external barriers to their learning.

• Examine affective education theory and practice
• Reflect on and critique current training practices
• Explore the role of cognitive development in Mezirow’s Transformational Learning Theory
• Examine Prochaska’s Transtheoretical Model of Behavior Change
• Understand four counseling, coaching and advising frameworks from which to choose various practical strategies for working with tutees
• Discover ways in which to create space in tutoring sessions so that tutees can integrate intrusive strategies into the sessions

In higher education, there has been a growing awareness of how generational differences among faculty, staff and students impact the teaching and learning environment. First the Millennials, and now the Gen Zers, have changed the climate in higher education, as institutions have attempted to engage with these students and adapt to their needs. Let’s face it: different generations have different expectations surrounding how we teach and how we learn. Perhaps where these expectations have manifested more than in any other area of the institution is in the learning center.

The learning center is in a unique position to reconcile the differing expectations between faculty and students. As Generation Z brings their distinct needs, desires and skills into our centers, it is increasingly our job to bridge this divide. In order to bridge this divide, we must consider ways that we outreach and connect with Generation Z students so that we ensure they understand the services and programs offered to enhance their academic performance. We must be mindful of the learning preferences and approaches of this generation, so that our practices meet them where they are at, and help them grow as independent learners. And finally, we must consider our Generation Z peer tutor workforce; how do we ensure that they receive meaningful training and that they find the tutoring center to be a positive place to work?

• Learn about generational differences and the unique characteristics of Generation Z
• Learn about how generational differences can impact our work in the learning center
• Reflect on how generational differences impact teaching and learning approaches
• Understand how learning centers are in a unique position to mediate between faculty and learners
• Discuss ways to set expectations for Gen Z students to appropriately and effectively utilize our centers
• Define tutoring practices that align with student learning preferences while challenging and promoting intellectual growth
• Consider the role of the Generation Z tutor as an employee and an interpreter, in a way that leverages their support

Working with students who have disabilities can often be intimidating for tutors, especially for undergraduate tutors who may feel that they don’t possess the expertise to support this population adequately. Educating tutors on various disabilities while at the same time helping them develop an empathic understanding that everyone learns and processes information differently can better equip them to help students with disabilities. While there are many theories that can guide practice to train tutors in this area, one effective strategy is to utilize the concept of universal design as a framework to train tutors to work effectively with students with disabilities.

• Learn about how to help tutors understand the most common disabilities that college students experience
• Discuss strategies to help tutors develop empathy when working with tutees with learning disabilities
• Develop an understanding of the concept of universal design in learning and of how to introduce the concept to tutors
• Discover tutor training exercises and practices that integrate universal design
• Brainstorm ways for tutors to assess, identify and leverage resources for tutees with disabilities

It is a challenge to effectively prepare and support tutors, many of whom are students with minimal pedagogy or practical tutoring exposure. This inexperience may hinder tutors' ability to quickly adapt to the needs of students they work with or provide adequate learning support, which is fundamental for a successful tutoring experience. Addressing this challenge is crucial for ensuring tutoring effectiveness and a high-quality student education.

Integrating ChatGPT as a support resource presents an efficient, scalable, cost-effective solution to this challenge. ChatGPT can assist tutors in understanding complex topics, devising effective tutoring strategies, and creating tailored resources and materials for their sessions. By leveraging ChatGPT, tutors can significantly streamline their preparation process while enriching the tutoring experience's personalization and effectiveness. The value of using ChatGPT to support the tutoring process goes beyond just preparation—it also allows for a more adaptive tutoring approach. Tutors can utilize ChatGPT to generate customized lesson plans, resources, and tailored homework and follow-up activities.

ChatGPT can be integrated as a support resource to equip tutors better to adapt to the unique educational needs of each student. This webinar will explore how ChatGPT can facilitate a more nuanced and personalized tutoring experience. We will examine concrete strategies for utilizing ChatGPT to prepare tutors and empower them to maximize the benefits of each tutoring session.

• Understand how to employ ChatGPT to more effectively prepare tutors for their tutoring sessions, enabling a thorough grasp of complex topics and the development of effective tutoring strategies.
• Utilize ChatGPT to empower tutors to generate customized resources and materials, ensuring a tailored approach that adapts to the unique educational needs of individual students.
• Employ ChatGPT to create a holistic tutoring strategy that enriches the tutoring session and extends the impact beyond the session through tailored homework and follow-up activities.

Join us in this tailored session designed to explore the potential of generative artificial intelligence for tutoring centers. This session will aid tutoring staff and leadership looking to navigate and harness the power of AI in educational support.

In this concise yet comprehensive session, we'll present five strategically curated tips to kickstart your journey with AI in the tutoring realm. These interconnected tips ensure a fluid and thorough understanding of AI's impactful role in tutoring services. Whether you're just beginning to explore AI possibilities or aiming to expand your center's existing AI strategies, this session offers relevant knowledge and practical guidance.

• Gain an understanding of generative artificial intelligence, focusing on how AI technologies can be specifically applied to enhance tutoring services and educational support.
• Learn to identify effective and innovative ways to integrate AI into tutoring practices, including personalized learning plans, automated assessment tools, and interactive learning platforms.
• Develop strategies for effectively implementing AI tools in tutoring centers, focusing on how to complement traditional tutoring methods with AI automation for improved learning outcomes.
• Explore how AI can be utilized to create more engaging, personalized, and effective learning experiences for students.
• Consider the ethical considerations and practical challenges involved in integrating AI into tutoring services, including data privacy, bias in AI algorithms, and ensuring the responsible use of technology in educational settings.

Generative Artificial Intelligence (AI) has sparked significant debate in the academic world, particularly in tutoring and Supplemental Instruction (SI). This groundbreaking technology, which has dominated headlines and academic discussions, presents challenges and opportunities for educational institutions.

Integrating Generative AI into the academic sphere, especially in colleges and universities, has raised concerns among educators and administrators. There is a prevalent fear that students might leverage AI to complete assignments and write papers, potentially undermining traditional academic assessment methods. However, it's crucial to adopt a balanced perspective on this issue.

Rather than viewing Generative AI solely as a threat to academic integrity, it's essential to recognize its potential as a valuable tool in enhancing the tutoring and learning process. As we navigate this new technological landscape, it's vital for those involved in educational support services, such as tutoring centers and SI programs, to explore how educators can harness Generative AI to improve student learning experiences.

As the academic community continues to grapple with AI's implications, it's essential to remain open to its possibilities for enriching education. By embracing a forward-thinking approach, educators can utilize Generative AI to complement traditional teaching methods, fostering a more dynamic and effective learning environment.

• Acknowledge the dynamic nature of Generative AI, emphasizing that its future academic applications are evolving and largely theoretical.
• Identify and address any exaggerated responses to the advent of AI in educational settings.
• Examine the potential ways students might utilize AI, focusing on its implications for maintaining academic integrity.
• Explore how AI could potentially replace and, more significantly, enhance and support tutoring methods.
• Collaboratively formulate and implement a strategic plan for AI integration, involving tutors and students in decision-making.

Tutoring is a challenging profession that presents unique dyanmics. We will address common issues, such as tutees appearing aloof or resistant to the help they sought. Tutors also encounter situations where tutees have unrealistic expectations. With experience, understanding, and preparation, you can overcome these hurdles. By delving into psychological aspects like tutee's academic self-perception, you can foster an empathetic environment that motivates active participation. Gain strategies to create engaging and productive sessions by understanding complex tutee behavior.

Effective tutoring requires recognizing each student's uniqueness and tailoring your approach accordingly. This session will demonstrate how tutors can navigate student motivations, assess academic self-efficacy, and establish boundaries to maximize the tutoring session. We will provide practical tips and tricks to manage challenging scenarios and transform tutoring sessions into dynamic learning experiences that empower your tutees and make a positive impact on their learning journey.

• Understand the impact of tutees' attitudes and feelings on the learning process and tutoring sessions
• Explore challenging situations and scenarios that often arise in tutoring
• Recognize various personality types & disruptive styles and their influence on the tutor-tutee relationship
• Develop conflict resolution skills and empathy to foster effective tutoring sessions
• Implement strategies to enhance tutee self-efficacy and motivation
• Engage in reflective practices by analyzing scenarios and proposing appropriate solutions