Jennifer Haley serves as the Learning Center Director at Ball State University in Muncie, Indiana. In her work as Director, she is responsible for program and center assessment, and has spent years devising methods to get the right data in front of the right people. In addition to her work as a director, she coordinates programming including satellite tutoring and Supplemental Instruction. Dr. Haley has worked at the Learning Center for eighteen years, and in fact, began her journey in academic support services as a tutor over twenty-five years ago. She has served for several years on the executive board of NCLCA in various roles, including her term as President (2015-2016). She currently serves as Immediate Past President, vice-chair of CLADEA, and chair of the LCLC certification. She is a frequent presenter at the NCLCA annual conference and her work has appeared in the The Learning Assistance Review and the NCLCA Newsletter. She earned a Ph.D. in Composition and Rhetoric from Ball State University.